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Greenwich Associates consults with the leading providers and users of insurance and risk management services across the globe. Engagements focus on providing insights on industry best practices, assisting clients in improving the quality of service delivered and in working with clients to increase market presence and success.

Greenwich Associates gathers information from Risk Managers via the telephone with interviewers who work for us. More than 30,000 interviews are conducted annually with company professionals who are responsible for insurance and risk management. In the Large Corporate Insurance analysis, these professionals are asked to comment on the most important client service elements for each broker and carrier. The study looks in detail at many topics including professional knowledge, execution, service, and underwriting. The analysis identifies the best corporate insurance carriers and brokers and shows valuable information on the needs of risk management professionals. Our consultants use the knowledge gained from this research to help clients enhance service quality and retain business.

Our competitive benchmarking studies cover the small business, middle market and large corporate segments. This regular, comprehensive research allows us to provide clients with insight and recommendations in many areas, including the following:

  • The market position of the leading brokers and carriers

  • The client service quality ratings of the leading providers through our Carrier Quality Index and Broker Quality Index

  • The relative strength of relationships at the national, regional and client level

  • Competitive strengths and challenges

  • Identification of strategic marketing and business opportunities by industry vertical and other segments

Many of the Risk Managers who participate in our interviews allow us to share their very specific views with our clients to improve service levels.

Participants in our studies — our Research Partners — receive valuable information in the following areas:

  • Rankings of corporate insurance carriers and brokers

  • Important market trends

  • Peer risk management practices and recommendations on industry best practices

For more information about our insurance and risk management services, contact:

David Fox
+ 1 203.625.5185

View Insurance Research Programs.

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